Flowers are unpredictable by nature which is why our team is ready to offer tips to make your blooms look beautiful. We stand behind using only the freshest flowers and want to ensure you get the best possible blooms. While all sales are final, we understand that mishaps can happen. Reasons that you may be eligible for compensation include; your FLEURT arrives in substandard condition, or if it was never delivered. To be eligible for a refund or replacement of a substandard bouquet, please email us at ____ within 2 business days of receipt and include a photo of your bouquet. FLEURT does not take responsibility for orders with incorrectly entered shipping addresses.